THE FINE PRINT

Conditions of Use

RELEASE, ASSUMPTION OF RISK AND WAIVER OF LIABILITY AGREEMENT

Bronson & Bronson accepts no liability or responsibility for item(s) purchased whether by mail, in person, telephone, fax or through the internet. The buyer warrants that he/she is in compliance with his/her Country/Provincial/State, and local laws and is legally able to purchase these items. Bronson & Bronson may not be held responsible for any non-compliance with these laws or misuse of the product.
Any order placed by any means is an agreement to these rules, regulations, and policies.

YOU MUST BE 18 YEARS OF AGE OR OLDER TO ORDER

Please note that we reserve the right to correct any errors on the site. If it concerns an order, we will contact you before proceeding with the order.

Shipping & Returns

Please note that we reserve the right to correct any errors on our web site without notice. If it concerns an existing order, we will contact you before proceeding with the order.

Shipping

If you are placing an order for the first time, your first two orders must ship to a verified credit card billing address or a Confirmed PayPal shipping address (if you are not sure if your PayPal address is Confirmed, please contact PayPal Customer Service for more information). This is for our mutual security and to ensure orders are sent to the correct address. After two successful orders, you can request that your orders be shipped to an alternate address either by adding a comment to your order during checkout or by changing the address in your profile. We will consider all alternate shipping address requests on a case by case basis.

If for some reason there is no way to verify address information, we do accept money orders issued by Canada Post as an alternative form of payment which does not require any address verification. If this option is selected the order will be placed on a temporary hold until the money order arrives, at which time the order will ship to the desired address. Please note we cannot be responsible for typographical errors or undelivered packages due to incorrect address information. Money Order must be made payable to ‘Bronson & Bronson’.

In all cases, if we identify a problem with address information you will be contacted by email or phone before any items are shipped.

All prices, taxes and shipping charges are noted during the checkout process of the shopping cart. All orders are shipped via Canada Post. Shipping times depend on the destination and can range from 1 to 10 business days in Canada (more for very remote locations). Tracking information is sent automatically to your email address when the order is picked up. Some shipments may require a signature upon arrival.

U.S. orders are shipped via Canada Post which gets taken over by USPS once it crosses the border, usually within one to two business days. You will receive an email from Canada Post with the tracking number which you can also use on the USPS web site once the package has entered the U.S. Shipping times are around  five business days to most addresses in the U.S. but can take a longer depending on your exact location U.S. Customs.

Returns

In Store: Items purchased in-store may be exchanged for an item of equal or greater value within 14 days from the original purchase date. The item must be unopened, unused and in the original packaging and presented with the original receipt. There are no refunds for in-store purchases. Discounted items are final sale and may not be exchanged for any reason.

Online:  Items purchase online may be returned for either an exchange or for full refund, minus any shipping charge. The returned product must be unused and in the original packaging and condition within 14 days of receiving the parcel. Returned items will not be accepted by Bronson & Bronson without a Return Authorization. Please send an email or phone us with your concerns prior to returning your goods

All warranty issues have to go through the manufacturer regardless of the brand.

If you believe there is a problem that might be a warranty issue, feel free to contact us and we will give you the manufacturer’s direct contact information.

Shipping costs are always the customers’ responsibility, the only exception being if we sent you an incorrect item, in which case return shipping will be reimbursed as described below.

While we try very hard to make sure all orders are sent out correct and in a timely manner, mistakes do happen and sometimes the wrong item gets shipped. If there was a mistake in your order, contact us right away by phone or email and we will work with you to correct the mistake, which may involve getting the incorrect item sent back. In these cases the only acceptable method of return shipping is Canada Post regular ground service (unless otherwise directed by our staff). Use of any other shipping method will result in partial reimbursement only.

TECH SUPPORT

How Can I Place An Order?

1.1: Online

Bronson & Bronson is updated daily with new products by our staff.

1.2: By Email

To order by Email simply follow these four steps and email the order to [email protected]

1. Your full name and address.

2. Your telephone number.

3. A list of the items you would like to receive.

4. How you would like the product shipped.

1.3: By Phone

To place an order by phone with a credit card you must call 1-855-545-0706 or (613) 545-0706

We can ship to you prepaid on your credit card.

What are my payment choices?

2.1: Credit Card

-Visa
-Mastercard
-American Express

2.2: PayPal

Bronson & Bronson is happy to accept payment by PayPal as long as your entire order consists of In-Stock merchandise. Also note that if the Shipping address of your order does not exactly match a ‘confirmed’ address in you PayPal account we may hold the order for further verification. If we are not able to verify the order it may be cancelled and you will be given a full refund. Please read below about PayPal Confirmed addresses. To ensure quick processing or you PayPal order we recommend shipping to a confirmed address.

2.3 INTERAC EMAIL MONEY TRANSFER AS A FORM OF PAYMENT

How Does an Email Money Transfer work when I want to place an order?

When you make a purchase on our website for the form of payment you want to make, select “Check/Money Order”. Once you complete the order form, we will receive an email from the shopping cart, and you will receive a copy of the invoice with an order reference number. We will “personally” respond to this email giving you instructions on how to pay for your order with Email Money Transfer. After you email us the funds through your online banking software, we will consider the order “paid for” and we will process and ship your order.

Can I use this option if I want to make an order by phone?

Just call us at 1-855-545-0706 or (613) 545-0706 to place a phone order. Request to pay by Email Money Transfer. We will give you the order reference #. Once your payment comes, we will consider the order “paid for” and we will process and ship your order.

I Have Other Questions About This?

Just phone us toll free at 1-855-545-0706 or email [email protected]

Personal Information Privacy and Security

6.1: Credit card fraud is a crime. Bronson & Bronson verifies all addresses and purchases. If we find anything suspicious, we hold the right to cancel or hold your order until we can verify certain information.

It is the policy of Bronson & Bronson to respect the user’s right to privacy.

Our Policy Concerning Personal Information :

Our online order site is subject to strict security measures designed to protect your privacy and the personal information you share with us. When using our website, you agree to having read, understood and accepted the conditions and limits of liability set out herein.

Legal framework for the protection of personal information:

The Bronson & Bronson online order site is published in the province of Ontario, . Ontario and Canadian laws protect the personal information you, the user, provide

Use of personal information:

The information gathered on the Bronson & Bronso online order site shall, subject to user consent, be used solely for the purposes of processing product orders from this website.

Transmission of personal information:

The Bronson & Bronson online order site does not communicate any personal information obtained with respect to users except to answer specific user queries or other for which consent has been provided by the user. Furthermore, the confidentiality of all information transmitted electronically is ensured by means of powerful security measures. (See ‘Security measures’ below.)

Security measures:

To protect the personal information of users during transmission, the Bronson & Bronson online order site has implemented strict security measures designed to protect users against the loss or unauthorized use of personal information. The Bronson & Bronson online order site uses the recognized Secure Socket Layers (SSL) protocol to ensure the secure electronic transmission of information.

Disclaimer: Bronson & Bronson is not responsible for typographical errors. Pictures are for illustrative purposes only, and we reserve the right to substitute or change items without notice. Please check with your local law enforcement regarding the legality of any products on this site before purchasing. Bronson & Bronson is NOT responsible for any injury or death from the improper use of anything purchased from Bronson & Bronson